The report covers a wide range of matters, including prescription safety, customer privacy, environmental management, and the safety of its products such as personal care items.
In the report, the company also explains what it is doing to build on its long-standing commitments to provide exceptional customer service throughout its enterprise, create a great workplace environment, instill strong corporate governance practices and make a positive difference in local communities, and in particular among children with disabilities.
Data presented in the report is from 2007 and will serve as baseline for future reports. The intent going forward is to establish companywide metrics, especially for environmental indicators, and report data for the entire enterprise.