We live in a fat society - and food
companies are beginning to accept that although they do not bear sole
responsibility for the fact, they have to respond to the issue. Now a new study
has compared the responses by ten of the biggest food producers to sort out the
leaders from the laggards.
Is it really that much of a problem?
According to the World Health Organisation (WHO) over 1.6 billion adults are
overweight, of whom around 400 million are clinically obese. In addition, 155 million
school age children are overweight as well, which is one in ten children
globally. The problem is seen in both developed and developing countries and,
at the moment, the growing levels of attention being given to the issue has not
made any difference to the year on year increase in the problem.
The growth in obesity is leading to
other health problems that are associated with the condition, particularly
increases in heart disease, stroke, cancer and diabetes. Changing diets –
particularly in developing countries that are adopting more Western diets – and
increasingly sedentary lifestyles are chiefly to blame.
The first response of food companies
- that of denial - was pretty understandable. The truth is that they had been
doing what any good marketing company should do - following consumer demands
which, in this case, led them towards more convenience foods which could only be
made as convenient as the consumer wanted by adding all sorts of extra components
that you would probably not find in home cooked food.
Now things have changed. The food
companies have felt the heat of public pressure, and have accepted that whereas
before they believed they could only be held to be responsible for the things
they actually did, they had entered a world where they were expected to do what
they could to actually influence the behaviour of customers. This was new territory
in many ways.
So they have begun reformulating
products to make them healthier, they are providing more consumer information
through labelling and other point-of-sale communications. They have been adjusting
their marketing practices and are now to be heard debating whether or not it is
legitimate any more to target advertising directly at children.
But it is never enough, and the
threat of regulation is not far away. Legislators mutter about new rules over
marketing, labelling and food composition. None of these measures would be realistically
likely to have the slightest impact on the problem of growing levels of
obesity, but it would fulfil one key political criteria - the need for the governments
to be seen to be doing something about the problem, and to do so by coming down
tough on one group that the general population believes are largely to blame,
whether it's true or not.
In the face of this challenging
business environment, the new report by JP Morgan and Insight Investment is
very timely. The review looked at what companies were doing across their operations,
and separated this into four sections:
* Framing the issue - how well the company understood the challenges
* Formulating objectives and strategy - what the company plans to do
* Governance mechanisms - how the company makes decisions and consults with
external stakeholders
* Implementing the strategy - how it is doing in actually delivering against
its analysis.
The companies that will get the most
good cheer from the report are Danone, Unilever and Nestle. These three
companies came in the top scoring section.
Danone was given credit for its
comprehensive policy and strategy on health issues, as well as for its
excellent product labelling and consumer information. Unilever did well because
it had done the most in reformulating products across its range bringing them
wherever possible within the FDA / EU nutrition standards. It has also produced
a strong set of marketing principles, particularly in relation to marketing to
children. Nestle's 60/40+ programme aims to ensure that the company's products
are not only preferred by 6 out of 10 people, but also have a better nutritional
profile than competitors, and provides accessible and affordable products to
the poorest communities in many markets.
At the less happy end of the scale,
PepsiCo, Coca Cola and Premier Foods. The report authors criticised the
companies for having been slow to respond to the agenda, although all of them
are to a significant degree committed to doing so.
Overall, the report authors said
that they found a broadly encouraging picture of companies taking action on
obesity, whilst seeking to do so in a way that gave them competitive advantage.
European companies seem to be doing the most. The US companies are taking steps, but
tend to focus these on their home
markets with much less happening in developing countries.
One example of good progress is in
the area of transfats. Danone eliminated transfats in 1998, and Unilever and
Nestle have begun to remove them from their entire production. Pepsi is in the process
of setting targets and hopes to be transfat free by the end of the year.
Other than the three 'top'
companies, the biggest failing seems to be in actually communicating about the
health and wellness programmes.
But consciousness has definitely
been raised. Speaking at the CIAA Congress in 2006, Patrick Cescau, the CEO of
Unilever said: "It is puzzling, with the benefit of hindsight, why a large
part of the food industry took its eye off the 'nutritional' ball during the
1990's. Unfortunately, while we were
focused on issues of taste, convenience and value consumers were getting fat,
unfit and progressively unhealthier ... It is important to acknowledge that the
issues we face as a European food industry are partly an outcome of our own success."
The report finishes with a number of
recommendations. A key one is that companies should look at taking action
across all markets, not just their home markets. It is one of the facts that
breeds cynicism and disbelief - when a company only takes action in the places
where it has been threatened with legislation, people assume that it is because
the company wants to continue to 'get away with' bad practice where it can, to
the detriment of health in those areas.
In this spirit, the report
recommends that companies reformulate products across their whole portfolio,
and that they should offer healthy options to the poorest segments of customers
who are often the ones that have the poorest diet.
Of course, the food companies are
not alone, and it would have been interesting to benchmark some of the other
players in all this. How many of the computer games companies are accepting their
share of responsibility for increasingly sedentary lifestyles? It has certainly
been a point of debate for them, but how much has that translated into action?
And what about governments? In the UK, the government contributed to
the problem in the 1980s by selling off school playing fields, and is now
seeking to make good by improving the quality of school dinners. What else hould
it be doing, other than pointing the finger of blame at the food companies?
About Mallen Baker
Mallen is currently responsible for developing Business in the Community's
approach to marketplace issues, which includes how companies manage issues that
arise around their core products and services.
He initiated the Business Impact Review Group - the group of 20 companies
who developed a common approach to CSR reporting, and was responsible for the
work of the Business Impact Taskforce which produced the landmark "Winning
with Integrity" report. To read more of Mallen’s blogs visit www.mallenbaker.net.
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